Streamlining recognition, reward, benefits and surveys.

The Wine Society prides itself on providing a people-led, supportive workplace. As its team managed the increase in demand for wine during the midst of the Covid-19 pandemic, it wanted to ensure a consistent and fair culture of recognition reflected its values in all corners of the business.

Launching in 2020, the Cheers platform placed recognition and reward into colleagues’ pockets to celebrate their contribution and value they bring.  Since then, Cheers has continued to expand in delivering multi-dimensional engagement features, including a dedicated benefits hub for colleagues to access their perks around the clock.

In June 2023, Cheers was further elevated with the launch of its survey feature. Looking to improve feedback loops across the business, The Wine Society wanted to deliver a frequent and streamlined experience that amplified voices at all levels and streamlined manual processes behind collating and reporting on colleague insights. Through hosting pulse surveys, Cheers ensures colleagues are seen, heard and valued while providing actionable data to improve overall satisfaction levels.

Cheers streamlines a bespoke blend of features into a desktop and mobile app to engage and empower the people behind The Wine Society:

• Social timeline. An exclusively branded platform centralises updates, recognitions and stories, enabling colleagues to engage with in a digital community where they feel at home.
• Recognition. From achievements and birthdays to service anniversaries and exemplification of The Wine Society’s core values, Cheers ensures every triumph big and small can be recognised by both managers and peers with branded digital cards.
• Reward. Managers can pair recognitions with digital reward points for colleagues to redeem within the Cheers voucher catalogue showcasing more than 300 retail, hospitality, travel and leisure brands. Seasonal competitions and prize draws further elevate the reward experience.
• Benefits. A dedicated hub enables 24/7 mobile access to colleague perks including discounted vouchers, savings on days out and cinema trips, as well as the Cycle2Work scheme.
• Surveys. Following its recent launch, pulse engagement surveys are delivered straight to colleagues’ inboxes to assess and optimise satisfaction levels across the business, collecting confidential data and providing customisable reports around target insights.
• Reporting. Real-time insights in a live in-platform data dashboard evidence programme adoption and engagement.

Since January 2023:

• 87% of employees registered
• 590 recognitions delivered
• 37% of recognitions paired with reward
• 13,565 platform visits
• 7,340 platform likes and comments
• 440 news articles read
• 170 poll responses
• £32,840+ spend on discounted vouchers, generating employee savings of £1,700
• A roadmap to launch colleague long-service awards in 2024!

Since June 2023 surveys launch:

• Colleague response rates have increased by 31%
• 2 in 3 colleagues rate The Wine Society 8+ or above out of 10 as an employer (an increase of 24% since first survey)
• 90% of colleagues vote 6 or above out of 10 on ‘How proud are you to work at The Wine Society?’ (an increase of 30% since first survey).