Resources

The State of the Deskless Workforce 2025: From Invisible to Invaluable

Guide
blank
blank
15 minute read

The heroes who keep our shopfloors selling, our production lines moving, our essential works turning and emergency services operating to name only a few. They make up 80% of our global teams – yet the deskless workforce remains to be the undervalued and overlooked majority.

Latest research shows over half (51%) of frontline employees feel regarded as expendable by their employer, less than 1 in 10 have the right technology tools to stay connected to their wider business and 49% feel there is a cultural divide between themselves and corporate, desk-based colleagues.

It’s time we changed this.

Rippl’s 2025 State of the Deskless Workforce report collates key insights and statistics from across the market to shine light on the key workplace barriers that continue to grow the deskless divide for frontline teams. We dive into practical solutions for how industry employers can restore connection, enhance engagement and maximise retention so their people – from head office to factory floor – feel seen, heard and valued at work.

Because at Rippl, we’re all about making every person matter.

Grab a coffee and discover:

  • Key statistics around the state of the deskless workforce and the 5 leading factors causing growing disconnection and disengagement for frontline teams – including communication pathways and ‘revolving door’ cultures.
  • The top drivers behind attracting and retaining diverse, multi-generational talent into frontline roles.
  • The commercial cost of an undervalued frontline workforce, from productivity risks to damaged culture and inclusion.
  • Sector spotlights to take a deeper dive into the specific industry challenges amplifying the deskless divide in frontline industries and how employers can actively address these in:
    • Retail
    • Manufacturing
    • Aviation
    • Hospitality
    • Healthcare
    • Leisure & Entertainment
    • Transport & Logistics
  • Real stories on the ‘what, why and how’ from leading employers including Birmingham Airport, Betfred, Asda, Emma Bridgewater, Salutem Care & Education and The Nelson Trust on how to practically empower and engage a deskless workforce to increase employee retention rates by up to 50%.

DOWNLOAD THE REPORT

The State of the Deskless Workforce 2025

Fill in your details to receive a copy of the report straight to your inbox.
Posted by
blank
Rippl